Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect and respect your personal information while helping you achieve your financial goals.
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Overview
Our Commitment
At Mercurse, we're committed to maintaining the highest standards of privacy protection. This policy explains how we collect, use, protect, and share your personal information when you use our savings management platform.
This Privacy Policy applies to all services provided by Mercurse, including our web platform, mobile applications, and related financial management tools. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name and contact details
- Date of birth and age verification
- Government-issued ID numbers
- Employment information
Financial Information
- Bank account details
- Transaction history
- Income and expense data
- Savings goals and preferences
We collect this information only when you voluntarily provide it or when you connect your financial accounts to our platform. All financial data is encrypted and securely transmitted using industry-standard protocols.
How We Use Your Data
Service Provision
We use your information to provide our savings management services, including account aggregation, spending analysis, and personalized financial recommendations.
Security & Fraud Prevention
We monitor account activity to detect and prevent fraudulent transactions, ensuring the security of your financial information and accounts.
Analytics & Insights
We analyze your spending patterns and financial behavior to provide personalized insights and recommendations for improving your savings.
Security Measures
256-bit Encryption
All data transmission and storage uses bank-level encryption standards.
Multi-Factor Authentication
Additional security layers to protect your account access.
24/7 Monitoring
Continuous monitoring for suspicious activity and threats.
Your Privacy Rights
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal data under certain conditions.
Right to Portability
Receive your data in a structured, machine-readable format.
Exercise Your Rights
To exercise any of these rights, contact our privacy team at support@mercurse.com.co or use our data request form in your account settings.
Data Retention Policy
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for 7 years after closure for regulatory compliance
- Transaction Data: Maintained for up to 7 years as required by financial regulations
- Marketing Data: Kept until you opt out or for a maximum of 3 years
- Support Records: Stored for 2 years to improve service quality
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will:
Contact Our Privacy Team
Email Support
General Privacy Questions:
support@mercurse.com.coData Protection Officer:
dpo@mercurse.com.coMailing Address
RHD Rechnungsstelle AG Am Wall 96 - 98 28195 Bremen Deutschland BaFin-ID: 10143044We typically respond to privacy requests within 30 days.